For Families

If you're here because
someone you loved is gone

We're sorry you're here for this reason. This page exists to make one specific thing simple: letting us know, so their capsule can become what they built it to be.

Report a passing

This starts a short, gentle process — a few details, a document to confirm, and a real person on our team reviewing it personally.

Begin
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Nothing changes or becomes public until we've personally verified what you've shared.

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If they chose a beneficiary, that's the only person able to add anything further.

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Their private entries stay private — only what they chose to make public is shown.

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This usually takes 1–2 business days. We'll keep you updated the whole way.

Prefer to talk to a person directly? Reach our support team — we're here for exactly this.